Acceptance of Goods and Returns

Upon receiving our goods we ask that you inspect and contact us within reasonable time if any goods are damaged ie broken . All damaged products will be replaced . Please contact us within 3-5 business days .
Any products returned to us our address within reasonable timeframe of nothing over 14 days will be replaced and sent back to you at no shipping charge .
Cancelation of Order

Anaka will not be able to cancel any order once placed or shipped out to customer .

 

Refunds

Due to the nature of products refunds cannot be offered for change of mind or products that have been opened or swatched .

 

Shipping

Same day dispatch for orders placed before 3pm AWST time .

Shipping cost and delivery time depends on shipping option – Standard or Express

Standard shipping is free for orders above $59

Standard Shipping – Allow up to 10 days for delivery

Express shipping – Allow up to 5 days for delivery .

PERTH customers can access a pick up service subject to staffing availability .

Some states may be subject to delivery delays .

 

International Shipping

Shipping is available to all countries .

Delivery is subject to countries customs and processing times .

Please ensure all delivery information is correct to ensure no delays in delivery .
Please allow 1-2 business on all orders for processing time .
Currency

All prices including product , service and shipping costs are in AUD { Australian Dollar }

 

Restocking

ANAKA will always do our best to ensure we are fully stocked however keep yourself signed up to our newsletter for any restock announcements .